Refund policy
Last updated: October 15, 2026
The 30-night guarantee
Use the blanket for 30 nights. If your dog isn't settling better, email us within that window and we will refund you in full.
We say nights, not days, deliberately. This product often takes two or three weeks to show what it does, and a 30-day clock that starts the moment you click buy is not a fair trial. Your 30 nights start the day your order is delivered.
You do not have to send it back
Shipping a used dog blanket back across the world costs more than the blanket is worth and helps nobody. Keep it. Pass it to a friend, or donate it to a local shelter — any rescue will take it.
This applies to guarantee refunds. If an item arrives damaged or incorrect, see below.
How to request a refund
Email nestria.info.store@gmail.com with:
- Your order number
- That you would like a refund under the 30-night guarantee
That is the entire process. No form, no photographs, no return label, and nobody will try to talk you out of it.
Refunds are issued to your original payment method within 5 business days of approval. Your bank or card issuer may take a further 5 to 10 business days to show it.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We will send a replacement or refund you in full — your choice. You will not be asked to return the item and you will not pay return shipping.
Orders that never arrive
If tracking shows your order as delivered but you don't have it, or tracking hasn't moved for 10 business days, email us. Lost parcels are our problem to chase, not yours. We will replace or refund the order.
Limits
- The guarantee covers one order per customer or household. Repeat orders are covered by the damaged/faulty terms above but not by a second 30-night trial.
- Multi-item orders bought under a bundle discount are refunded as a whole order, not item by item.
- We may decline refunds where there is clear evidence of abuse, such as repeated claims across multiple accounts or addresses.
Cancelling an order
Orders are dispatched within 24 hours, so email us as soon as possible. If we reach you before the parcel leaves, we will cancel or amend it. After dispatch we cannot recall it, but the 30-night guarantee still covers you.
Your statutory rights
UK and EU customers: you have a legal right to cancel within 14 days of receiving your order, for any reason or none, under the Consumer Contracts Regulations (UK) and the Consumer Rights Directive (EU). To use that right, email us within 14 days of delivery. Our 30-night guarantee is offered in addition to this and is more generous, so most customers will prefer it.
Australian customers: our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including the right to a replacement or refund for a major failure.
All customers: nothing in this policy limits any rights you have under the consumer law of your country.
Contact
Email: nestria.info.store@gmail.com