Talk to a human

We're a small team and we answer our own email. No ticket numbers, no bots, no three-day wait.

⏱

Usually answered within one business day Weekends can take a little longer, but nothing sits over 48 hours.

Faster than writing to us

These four cover most of what lands in our inbox. If yours is here, you have your answer right now.

📦

Where is my order?

Tracking is emailed within 24 hours of ordering. Check spam first, then see the FAQ.

🌎

How long does delivery take?

Free worldwide. US and Canada 3 to 6 days, everywhere else 7 to 12.

★

I want a refund

Inside 30 nights, just say so below with your order number. You keep the blanket, no return needed.

🐾

My dog isn't using it yet

Nine times out of ten it's the scent step. Read this first before giving up on it.

Or email us directly

Same inbox, same person, same day. Use whichever you prefer.

★

Still inside your 30 nights?

Then a refund is one message away. Send your order number and we'll handle it. You don't ship anything back.